Customer Feedback

Mont Fleur is frequently quoted as a model and example of service excellence in training programmes.

Bedrooms at Mont Fleur Conference Venue
Mont Fleur Staff
Bedrooms at Mont Fleur
Mont Fleur Staff
Mont Fleur - Lounge

We attend conferences monthly and were absolutely blown away while staying with you on Wednesday and Thursday last week.

    “A quick note to say thank you all at Mont Fleur.

    We attend conferences monthly and were absolutely blown away while staying with you on Wednesday and Thursday last week.

    The service of your staff was impeccable.  I’d just like to highlight a few things that made my stay worthwhile and, in my opinion, you should never change:

    • The greeting as I stepped out of my car
    • The staff greeting me as I arrived inside
    • The crackling fire
    • One of the staff members asking me if I’d like a toasted sandwich (I was starving)
    • The staff member checking whether the springbok would be adequate for dinner
    • The pancakes
    • The ‘honesty bar system’
    • The ‘chip snack’ before dinner
    • The tasty food – every single meal (my fried egg even tasted better than usual – not sure how you make a fried egg tasty?)
    • The brownies
    • The room cleaned after every break
    • The offer of blankets when we sat outside on the lawn
    • The turned duvet and hot blanket
    • The overall ‘nothing is a hassle’

    You guys are one of a kind – keep it up!

    Kindest regards (as you gave me on my departure)”

    Senior Account Manager
    Grey Worldwide, Cape Town, South Africa

    The secludedness, “homey” feeling, breath-taking surroundings.UCT – Democratic Governance & Rights Unit-Judges Forum

    I love the setting, the desk area looking out, the hike, Michael. The meals are out of this world. The layout of the place really lends itself to bonding & socializing. I loved the sauna, the fresh flowers & snacksYoung Leaders Programme

    The hospitality, friendliness of the staff and how they go out of their way to assist. I have been coming here for the last 3 years and always looking forward.Cape Peninsula University of Technology
    TDP Writing Retreat

    The food was excellent without fail & the team of people wonderful. I have loved the simple elegance of Mont Fleur – uncluttered but everything we need & the attention to details in making us feel like royalty.African Centre for Biodiversity

    Mont Fleur is a beautiful, clean and noiseless place that provides a conducive environment for writing, research, proposals and papers for publication.Cape Peninsula University of Technology

    Service & Staff was just fantastic. It felt like home away from home. Thank you especially for the excellent vegetarian meals and for accommodating my requirements. We love the personal welcome and we wish we can say thank to you as a group. Bridgette & team amazing work.Tutu Fellowship Leadership Programme

    The location is fantastic, a hidden gem. Quiet! Perfect location for generating ideas/strategy/planning. The staff and team is pretty amazing. Well done! Service is superb! Excellent food.Ackermans

    Like – friendly staff (really makes the experience)
    – Felt comfortable & safe
    – Beautiful scenery (loved the hike and my morning run)
    – Food (exceptionally good)
    Thank you for catering for my specific dietary requirements – truly appreciated.Allan Gray Citizenship

    I would like to come back here! Everything, from the competence, impeccable service, friendly warm staff. It has been an absolute joy being here all the way from JHB – I pray continued success over this resort & staff. Keep doing what you’re doing!! Its amazing!!!
    Allan Gray Citizenship

    The food has been amazing, especially the beautiful thought out 3 course vegetarian dinners. The staff have been very helpful and I particularly loved the fires that have been constantly maintained for the duration of the weekend. Also loved that someone came to switch on my electric blanket every night.Sue Cooper-Silent Retreat

    I loved everyting. “Ek kan die liefde en opregtigheid in elke persoon wat ek hier ontvang het aanvoel. Elkeen was so gasvry en ek sien die glimlagte en pragtige gesindheid van elkeen raak.”
    Baie, baie, baie dankie.University of Western Cape

    I absolutely love the beautiful & peacefulness of Mont Fleur – it always feeds my soul. We are also so very well looked after – with sincere kindness and thoughtfulness. Thank you to you all very much!Pam Golding Leadership Development Programme

    – Fire places and that there is always 2 warm fires
    – Delicious food!! Being spoiled!
    – Walks in the beautiful mountains
    – Peaceful atmosphere, friendly staff, attention to detail
    – That is like coming home.
    Thanks so much for a lovely stayUniversity of Stellenbosch

    The quiet & peace is the best pot of Mont Fleur & really a conclusive environment for working, but it absolutely would not be what it is without the incredible staff. Every one of them are amazing, attention and ensures a 5-star experience. “THANK YOU”Medical Research Council

    I loved the care and special attention given to making our stay a productive one. It is a really great place to work. Thank you for doing the “Halaal” catering. It gave me peace at mind and is appreciated. Thanks Michael for the informative walks and Joanne & Ricardo for my “herbal” teas.University of Cape Town

     

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